Effective Date: July 13, 2026
We want you to love your purchase from Pandafo Socks LLC. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Because our socks are specialized garments designed to complement orthopedic devices, we must maintain strict health and hygiene standards.
To be eligible for a return, your items must be in the exact same condition that you received them: completely unworn, unwashed, and unused.
Socks must be unworn, unwashed, unused, and returned in their original packaging when reasonably possible, with any included product tags still attached.
You will need to provide the receipt, invoice, or online order proof of purchase.
Items sent back to us without first formally requesting a return will not be accepted.
To initiate a return, please contact us directly at pandafosocks@gmail.com.
If your return request is approved, we will send you a return shipping label as well as explicit instructions on how and where to drop off your package. Authorized returns must be mailed to our official processing address:
Pandafo Socks LLC PO Box 24, Smithville, TX, 78957
Please note: Unless an item arrives defective or damaged, customers are responsible for the cost of return shipping. The cost of the return shipping label will be deducted from your final refund amount. Customers are responsible for securely packaging returned items. Pandafo Socks LLC is not responsible for items lost or damaged during return shipping.
Please inspect your order immediately upon delivery. If you discover that an item is defective, damaged during shipment, or if you received the wrong item, or size, contact us at pandafosocks@gmail.com right away. We will evaluate the issue immediately and send out a replacement or issue a correction at no additional cost to you.
For health and sanitary reasons, we cannot accept returns or offer refunds on socks that have been tried on, worn, or washed. Additionally, we cannot accept returns on gift cards or promotional clearance sale items.
Items marked as Final Sale, clearance items, gift cards, and any products otherwise identified as non-returnable at the time of purchase cannot be returned or refunded.
The most efficient way to ensure you receive the correct size or style is to return your original item following the steps above. Once your return is accepted and processed, you can make a separate transaction for the new item on our storefront.
We will automatically notify you via email the moment we receive and inspect your returned package to let you know if your refund has been approved. Refunds are issued for the purchase price of the returned product. Original shipping charges are non-refundable unless the return is the result of our error or a defective product.
If approved, the purchase price will be automatically refunded back to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may require additional processing time to officially post the credit to your account.
If more than 15 business days have passed since your return was approved and you have not seen the credit post, please contact us at pandafosocks@gmail.com.